Technical Support

Bioscrypt's technical support team is committed to providing the best technical assistance possible. To do this, we strive to provide you with prompt and accurate answers to your questions on all Bioscrypt product offerings.

• Contact Support Directly
• Product Repair Form Submission

Contacts & Hours of Operation

Observed Holidays
 

Product Support Agreement (PSA)

PSA Program Overview
Bioscrypt solutions are an integral part of your day-to-day business operations, and we are committed to providing you with world-class technical support designed to meet your needs. Whether you are a security manager dealing with biometric credentialing compliance, an installer selecting the right communication network to complete a project or a distributor looking to support downstream resellers, we can provide you with the timely expertise you need to succeed. Choose from two support programs:

Per Incident
If you don’t want to commit to an annual program but require assistance, our per-incident program gives you access to Bioscrypt expertise for both hardware and software support. Our trained staff can help you with biometric credential management, software walkthroughs or hardware troubleshooting.

Standard
The Standard plan enables you to better manage support costs and receive unlimited access to Bioscrypt consultants. Receive support for advanced deployment issues, network configurations, credential management or software updates with this annual program.

For additional information, visit the following links:

• Support Program Packages
• PSA Supported Products (PDF)
• Credit Card Processing Form (PDF)