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Technical Support
Support Program Packages
| Program Features |
Per Incident |
Standard |
| Supported Products |
Veri-Series, MV-Series |
Veri-Series, VisionAccess, MV-Series |
| Incident Resolution |
Single |
Unlimited |
| Supported Technical Contacts |
1 |
Unlimited |
| Prioritized Case Response |
1 Business Day |
1 Business Day |
| Hours of Coverage |
Core Business Hours |
Core Business Hours |
| Access to Support Consultants |
Yes |
Yes |
Product Support Agreement (PSA)
PSA Program Overview
Bioscrypt solutions are an integral part of your day-to-day business operations, and we are committed to providing you with world-class
technical support designed to meet your needs. Whether you are a security manager dealing with biometric credentialing compliance, an
installer selecting the right communication network to complete a project or a distributor looking to support downstream resellers, we can
provide you with the timely expertise you need to succeed. Choose from two support programs:
Per Incident
If you don’t want to commit to an annual program but require assistance, our per-incident program gives you access to Bioscrypt expertise
for both hardware and software support. Our trained staff can help you with biometric credential management, software walkthroughs or
hardware troubleshooting.
Standard
The Standard plan enables you to better manage support costs and receive unlimited access to Bioscrypt consultants. Receive support for
advanced deployment issues, network configurations, credential management or software updates with this annual program.
For additional information, visit the following link:
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